7 resolutions for eCommerce businesses in 2021
Resolve to collect more emails, use automated emails, define customer personas, improve your website flow, and more in 2021.
Tag: Customer experience
7 tips for a stellar eCommerce customer experience
Customer experience is crucial with eCommerce. Here are tips for improving your store based on what customers want and expect.
4 creative tactics to improve the eCommerce customer experience
Customer experience is increasingly important in a crowded eCommerce market. Follow these tactics to set your brand apart from the rest.
How Blue Bottle Coffee uses content marketing to educate customers
High end coffee appeals to serious coffee drinkers. To reach more serious coffee drinkers, Blue Bottle Coffee uses smart, SEO-optimized educational content.
How The Black Tux makes high-consideration purchases work online
High consideration purchases are hard to sell online. Customers need extra reassurance that the big ticket item is worth it. Here’s how one company does it.
How eCommerce retailers are building their brand through online chat
Chat is a sales, marketing, and support channel that’s growing in popularity but taking advantage is hard–unless you use chatbots, and many retailers are.
How to write an eCommerce return policy that keeps customers happy
A return policy is a key tool for fostering consumer loyalty and increasing customer delight. In this article, learn how to design an eCommerce return policy that pleases your customers.